Hey there, Reader,

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Yes, I want Coaching!

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Ever had an employee say,

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“You never appreciate my work!” or

“You always give the best projects to someone else”?

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Feels a bit dramatic, right? Like a soap opera but with fewer commercial breaks.

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When we use words like never and always, we throw gasoline on the conversation fire. These words make people defensive real fast.

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Suddenly, they’re no longer listening to your valid points. They’re too busy scanning their memory for that one time they actually did meet the deadline or didn’t interrupt a meeting.

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Nothing in work (or life) is always or never.

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So, what do you say instead?

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Try this:

👉 Swap “You never meet deadlines” for “I’ve noticed the last few deadlines have been missed. Let’s figure out what’s going on.”

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👉 Ditch “You always interrupt” for “I’ve noticed in the last couple of meetings that you’ve jumped in before others finished. Let’s work on that.”

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See the difference?

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No immediate argument, just a clear, factual approach that actually moves the conversation forward instead of crashing it into a wall.

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So, here’s your challenge for the week: Pay attention to how often you hear (or use) “never” and “always.” Then, try replacing them with more specific, constructive language.

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🎥 Want more? Watch today’s video—Video Link​

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I’d love to hear how it goes—just hit “reply” and share your experience!

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Talk soon,

Elisabeth

Your Mastering Hard Conversations Coach👩‍🏫
https://masteringhardconversations.com

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P.S. If you never want to miss an email full of conversation-saving tips (see what I did there?), make sure you whitelist this email! 😉

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📲 Need a game plan? Book a FREE 15-minute Strategic Call using this link: Schedule Here 📅

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*Schedule your FREE 15-minute strategic call using this link https://calendly.com/elisabeth-bn17/30min 📅

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